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Shipping & Refund Policy

Refunds & Returns:
We stand behind our work. If you find something you have purchased from us isn't to your satisfaction, you may return or exchange your product for store credit within 15 days of delivery. Please email us to begin processing your return/exchange.

Cusomer service e-mail:

Shipping & Packaging:
All of our 'you pick size' products are made to order. Turnaround time is 2-4 weeks. Ready-to-ship items will be shipped within 3-5 business days of receiving payment, excluding holidays. We do not ship on weekends. 

Rainbow Waters will ship anywhere in the USA, worldwide and to APO boxes overseas. The customer will be responsible for all shipping charges, custom fees, etc. We ship via the USPS or UPS, using first class, priority and priority express. These options are available to you at check out. 

Shipping charges are based on actual shipping costs and the cost of packaging (if there is any). A USPS tracking number is included. When your order ships, you should receive an email with a number to track your package home. Insurance is extra and optional. If you would like insurance with your package,it is most definitely an option at check out.