Shipping & Refunds

Refunds & Returns:
We stand behind our work. Our quality control is strong!  All sales are final and no refunds will be given unless your order is found defective and cannot be fixed/replaced. If you find something you have purchased from Rainbow Waters isn't to your satisfaction, we would love to hear from you. Please e-mail us. We love to make things right!

Cusomer service e-mail:

Shipping & Packaging:
All of our 'you pick size' products are made to order. Turnaround time is 2-4 weeks. Ready-to-ship items will be shipped within 3-5 business days of receiving payment, excluding holidays. We do not normally ship on weekends. 

Rainbow Waters will ship anywhere in the USA, worldwide and to APO boxes overseas. The customer will be responsible for all shipping charges, custom fees, etc. We ship via the USPS, using first class, priority and priority express. These options are available to you at check out. 

Shipping charges are based on actual shipping costs and the cost of packaging (if there is any). A USPS tracking number is included. When your order ships, you should receive an email with a number to track your package home. Insurance is extra and optional. If you would like insurance with your package,it is most definitely an option at check out. 

Privacy Policies:
Your privacy is very important to us. The information Rainbow Waters collects is used to fill orders, to contact buyers if we have questions regarding your order, or to respond to customer inquiries. Your personal identifiable information, including your name, email address, shipping and billing address or phone number, will not be sold or disclosed to any third party under any circumstances, except in cooperation with law enforcement.

Rainbow Waters is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 18. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only. We will always ask the parent for permission prior to posting any photos of their child wearing our products.