Rainbow Waters Policies

Refunds & Returns:
We stand behind our work. We strive for perfection and every piece is looked over thoroughly before shipment to you. If you find something you have purchased from Rainbow Waters isn't 100% to your satisfaction, PLEASE e-mail us. You may return your NON-custom item for a full refund within 15 days of shipment providing the item is new, unwashed and unused. We will fix/replace your item within 90 days if the item is defective. Rainbow Waters reserves the right to determine defectiveness.

Shipping & Packaging:
Shipping charges are based on actual shipping costs and the cost of packaging (if there is any). Delivery confirmation is included in the total shipping cost for both your safety and ours. Insurance is extra and optional. If you would like insurance with your package, you will need to contact us for a total or we will assume you do not need it.

We are a family business and we ship from our home. We also only have ONE vehicle. We typically ship in-stock items within 2-3 business days after payment is received, but it is possible your order will take ONE week to be shipped; we promise to try our very best to get ALL packages out within 2-3 days and in the occurence that it will take more than 2-3 days, you will be notified with an approximate shipping date so you are well aware of when to expect your package. Custom items are shipped within 1-6 weeks depending on the length of our waiting list. Once your order is received, we will give you an estimated time of completion and shipment via e-mail. If we are unable to ship in that timeframe, you will be contacted immediately. Rainbow Waters believes in conserving mother earth so therefore we may re-use packaging if in excellent condition; we encourage you to do the same.

Payment Methods:
We accept all forms of payment via PayPal, RME, Money Order and Personal Checks (US funds only). Checks, Money Orders and Paypal e-checks will be held 10 days until payment clears.

Custom Order Policies:
My turn-around for custom orders varies from 3-6 weeks. We offer custom order slots on our HyenaCart usually once a month. Once you purchase a slot, the deposit is due immediately and is non-refundable. Your final decisions & payment in full should be made within 24 hrs. I will begin sewing your order when full payment has been received.

Custom Order are not returnable. I cannot accept a return if the item you requested did not turn out how you suspected, so please be sure you chose an item you will be happy with. I love working with customers on custom orders and I look forward to working with you. If you dont see a custom slot listed on my HyenaCart, please feel free to shoot me an email, you never know, I may be able to take your order.